Industry 4.0 Customer Proximity

This question practices understanding how technology changes business models in industrials, especially the shift from a product-only relationship to a more connected, service-driven one. A strong answer requires you to think about how industrial IoT, better data, and ongoing connectivity give OEMs more visibility into equipment performance, more involvement in maintenance and uptime, and a more direct relationship with end customers. Interviewers ask this because industrial businesses increasingly compete on lifecycle service, recurring revenue, and customer intimacy, not just on the initial sale of equipment.